// USE CASE · SALES & BD

Automate sales outreach with AI agentsthat pause before every send.

Most outbound tools send on their own with no review step, and your reps still spend half the day in spreadsheets. Melaya lets you build a sales crew that researches the account, drafts the message, and stages every send for one-click approval. The agent handles the volume, you keep the relationship, the audit log keeps the receipts.

01
// What breaks today

Manual workflows cost more than the agent does.

Three pains every sales and BD team hits weekly. Each one is what your reps actually complain about, not what a feature page would call them.

  1. 01

    Qualifying every inbound and outbound lead against the ICP takes reps off the phone and onto a spreadsheet.

  2. 02

    Deal strategy, pricing, and negotiation playbooks live in one rep's head, not a system the team can reuse.

  3. 03

    Partnership term sheets and MoUs sit in a legal queue for weeks before anyone flags the real risk.

02
// Pipelines you can build

Agent workflows: compose, approve, replay.

Every pipeline below is a shape you wire on the canvas using the crew and tools further down. Not a feature we ship for you, a pattern you configure.

P01

Lead qualification and account health, one pass

ProspectIntelligence scores inbound and outbound leads against your ICP and reads intent signals from scraped company pages, while AccountManager checks existing-account health in parallel. Both write straight to the CRM.

P02

Deal strategy built from qualified signal

Once ProspectIntelligence hands off a qualified lead, SalesStrategist designs the pricing model and negotiation playbook for that specific opportunity, logging the deal and its stage in HubSpot as the plan forms.

P03

Technical pre-sales without the calendar back-and-forth

SolutionsEngineer builds the technical value story for a qualified prospect while ProspectIntelligence keeps feeding fresh signal; free/busy checks and demo bookings run through Calendly and Google Calendar instead of an email thread.

P04

Renewal risk tracked before it's a fire drill

AccountManager watches expansion and churn signal on every existing account; RevenueAnalyst layers in pipeline conversion and CAC/LTV context so a renewal at risk shows up in the weekly report, not the exit interview.

P05

Partnership terms reviewed before anyone signs

BizDevPartner researches and structures the alliance, then PartnershipLegal reads the MSA or term sheet for commercial risk. The draft goes out for internal sign-off before it reaches the partner's inbox.

03
// The multi-agent crew

Sales & BizDev crew

Real personas from the sales_bizdev crew. Each ships with a tuned system prompt and a default tool allowlist. Swap models per persona on the canvas.

Prospect Intelligence

ProspectIntelligence

Researches accounts and contacts, gathers LinkedIn, event, and firmographic context, and assembles the dossier every other persona reads.

Sales Strategist

SalesStrategist

Picks the angle for each outbound move. Maps the prospect dossier to a play and the play to a message structure.

BizDev Partner

BizDevPartner

Scans for ecosystem partners, intro paths, and co-sell angles. Owns the strategic relationships, not the inbox-by-inbox grind.

Account Manager

AccountManager

Owns the existing book. Prepares QBRs, expansion conversations, and renewal nudges from the same dossier the SDR side reads.

Solutions Engineer

SolutionsEngineer

Drafts the technical answer for an active opportunity. Reads the prospect's stack from the dossier and shapes the proposal around it.

$$

Revenue Analyst

RevenueAnalyst

Compiles stage-by-stage conversion, deal velocity, forecast accuracy, CAC and LTV bands, and the bottlenecks costing the most revenue.

Partnership Legal

PartnershipLegal

Reviews MoU and partnership terms drafted by BizDevPartner, surfaces revenue-share and exclusivity risk before anything leaves the building.

Chief Revenue Synthesis

ChiefRevenueSynth

Synthesizes the rest of the crew into the one revenue narrative the CRO or board reads. Used for QBR prep and forecast review.

04
// Scoped tools

Tool allowlists: only the actions you grant.

Every tool below is a real shared tool from the Melaya bundle. Allowlist per agent; HITL-gate the writes; revoke any of them in one click.

shared/tools/scraping/

Pull firmographics, news, and event context from public pages. Scoped at the agent level so ProspectIntelligence reaches only what you allow.

scrape_pagescrape_linksscrape_structured
shared/tools/social_linkedin/

Search LinkedIn for the right people at the target account. linkedin_share is gated by HITL on every write.

linkedin_searchlinkedin_create_post
shared/tools/email/

Read inbound conversation history, prepare outreach, and stage every send for review. gmail_send is HITL by default for this crew.

gmail_readgmail_sendgmail_list_correspondents
shared/tools/messaging/

Drop RevenueAnalyst's Monday pipeline report straight into your team channel. Same audit log as every other write.

slack_post
shared/tools/knowledge/

Build the per-workflow knowledge store from CRM exports, call notes, won-deal email corpus, and product collateral. Powers all three knowledge layers.

build_knowledge_from_textbuild_knowledge_from_file
shared/tools/core/

General-purpose research and structured fetch. The fallback when nothing more specific applies.

web_searchhttp_requestgrep_search
05
// Three knowledge layers

The crew reads what you give it.

Every pipeline ships with three layers of knowledge access. Mix and match per agent on the canvas. No shared vector space with another tenant, no surprise reads, no opaque retrieval.

L1

Static context

includeContext

Per-pipeline documents appended to specific agents' input on every run. The ICP brief, playbook, pricing sheet, or won-deal email corpus. Whatever needs to be there before the agent thinks. You pick which personas get which docs.

L2

RAG retrieval tool

rag_retrieve

A scoped tool granted per-agent. When the agent decides it needs more depth, it queries the workflow's vector store on demand. Same knowledge base as Static context, accessed only when the model asks for it.

L3

Cross-run memory

pipeline_memory

Pipeline-level state that carries from one run to the next. Yesterday's research is in scope for today's follow-up. The crew remembers what it already prospected, what got approved, what was sent. The audit log is the second-order knowledge base.

07
// FAQ

AI agent questions we get every week.

Can Melaya's sales crew qualify leads automatically?

Yes. The sales_bizdev crew's ProspectIntelligence persona scores inbound and outbound leads against your ICP and intent signals, then hands qualified leads to SalesStrategist for deal design.

Does an agent send outreach emails or LinkedIn messages without approval?

Only if you build it that way. gmail_send and linkedin_send_message calls can sit behind a pause_for_human approval step so nothing goes out unreviewed.

What CRM does the sales_bizdev crew actually write to?

HubSpot, through hubspot_create_contact, hubspot_create_deal, and hubspot_log_engagement. A CRM without an open API is reachable through Melaya Browser Control instead.

Can this review partnership agreements before we sign?

PartnershipLegal reads term sheets and MSAs for commercial and legal risk, with BizDevPartner supplying deal context. It flags risk; a human still signs.

How does the crew catch churn risk on existing accounts?

AccountManager tracks account health and expansion signal directly. RevenueAnalyst adds pipeline and CAC/LTV context so retention risk surfaces before renewal, not after.

Can I run the sales crew's tools from Claude Desktop or Cursor instead of the Melaya app?

Yes, through Melaya MCP Server, which exposes the same scoped tools to any MCP-compatible client.

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